The IP Address shown in the Event Server is not

Solution #1: Check that the Event Server is Connected to the Correct Network


  • Ensure you are connected to the correct network. Envisage typically recommends connection Event Servers to a wired ethernet connection directly to an approved router (unless otherwise specified by the Envisage Support Team). The standard Static IP we use is:

Solution #2: Contact Technical Support


  • If after checking that the Event Server is connected to the correct network, contact the Envisage Support Team at: 888-244-9891 ext. 1
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