Solution #1: Check that the Event Server is Connected to the Correct Network
- Ensure you are connected to the correct network. Envisage typically recommends connection Event Servers to a wired ethernet connection directly to an approved router (unless otherwise specified by the Envisage Support Team). The standard Static IP we use is: 192.168.0.10
Solution #2: Restart any Networking Hardware (routers, modems)
- Attempt to restart (aka: power-cycle) any networking hardware. Leave the hardware offline for a minimum of 30 seconds, and allow for required reboot time once power is restored.
Solution #3: Attempt to Access the Network and/or Internet using other devices
- This helps diagnose the source of the problem. Please confirm if other devices are experiencing the same problems as the Event Server, and then contact the Envisage Support Team at: 1-888-244-9891 ext 1