The Event Server computer will not connect to the network/internet.

Solution #1: Check that the Event Server is Connected to the Correct Network

• Ensure you are connected to the correct network. Envisage typically recommends connection Event Servers to a wired ethernet connection directly to an approved router (unless otherwise specified by the Envisage Support Team). The standard Static IP we use is: 192.168.0.10

Solution #2: Restart any Networking Hardware (routers, modems)

• Attempt to restart (aka: power-cycle) any networking hardware. Leave the hardware offline for a minimum of 30 seconds, and allow for required reboot time once power is restored.

Solution #3: Attempt to Access the Network and/or Internet using other devices

• This helps diagnose the source of the problem. Please confirm if other devices are experiencing the same problems as the Event Server, and then contact the Envisage Support Team at: 1-888-244-9891 ext 1