Social Media Posts do not Appear in the eModeration Tool

Solution #1: Ensure the Computer has a working Network/Internet Connection

• Refresh the web browser or navigate to a random website. If this fails, please connect to a network.

Solution #2: Ensure you are Logged in to eMod Using the Correct User Credentials

• Using incorrect login credentials can have adverse effects on various elements of the eMod tool. Please ensure you are using the correct, active account credentials.

Solution #3: Ensure You have Entered the Correct Usernames and/or Hashtags into the eMod Tool

Solution #4: Ensure You have Started the eMod Tool

• Once you have entered the correct usernames and/or hashtags into the search bar, ensure the eMod tool has been "Started" by clicking the START button. 
• If the eMod tool has been started, the START button will be replaced with a STOP button, and the search bar content will not be accessible to edit.

Solution #5: Check that the Hashtag and/or Username has Social Media Traffic

• Using an active Twitter or Instagram account, post using the brand hashtag and/or username. If the problem persists, please contact the Envisage Support Team at: 888-244-9891 ext. 1