Social Media Posts do not Appear in the eModeration Tool

Solution #1: Ensure the Computer has a working Network/Internet Connection


  • Refresh the web browser or navigate to a random website. If this fails, please connect to a network.


Solution #2: Ensure you are Logged in to eMod Using the Correct User Credentials


  • Using incorrect login credentials can have adverse effects on various elements of the eMod tool. Please ensure you are using the correct, active account credentials.

Solution #3: Ensure You have Entered the Correct Usernames and/or Hashtags into the eMod Tool


  • Check that the correct usernames and/or hashtags have been entered into the search bar and that there are no typos.

Solution #4: Ensure You have Started the eMod Tool



  • Once you have entered the correct usernames and/or hashtags into the search bar, ensure the eMod tool has been "Started" by clicking the START button. 
  • If the eMod tool has been started, the START button will be replaced with a STOP button, and the search bar content will not be accessible to edit.


Solution #5: Check that the Hashtag and/or Username has Social Media Traffic



  • Using an active Twitter or Instagram account, post using the brand hashtag and/or username. If the problem persists, please contact the Envisage Support Team at: 888-244-9891 ext. 1 
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